Cancellation Policy
1. Scope of Policy
This return and refund policy applies to furniture and home goods, including related accessories, sold by Decormarie online store to customers within the United States. By browsing or placing an order, customers agree to comply with this policy.
2. Right of Return
Under U.S. consumer protection principles, customers may request to return their order within 14 days of receiving the product if they are not satisfied.
3. Applicable Customers
This policy applies to all consumers.
4. Return Conditions
Products requested for return must be in a brand-new or unused condition, suitable for resale, and include all original packaging, accessories, and manuals.
5. Overview of Return Process
Customers must submit a return request to Decormarie via email, including the order number and product details.
6. Return Request Email Address
Please send return requests to: info@decormarie.com. We will confirm receipt of your request within 24 hours.
7. Review and Confirmation
Upon receiving the request, Decormarie will verify the product condition and send a return confirmation email once the criteria are met.
8. Refund Processing
After return confirmation, the payment will be refunded to the original payment method. Refunds are typically processed within 2 business days of confirmation.
9. Return Shipping Costs
Return shipping costs are covered by Decormarie. Customers do not need to pay for shipping themselves. If your return request is approved, we will send you a return shipping label with prepaid freight and provide instructions on how to package and where to send the item.
10. Return Address
Please return products to: 28832 FALLING LEAVES WAY, WESLEY CHAPEL, FL 33543, United States
11. Exceptional Cases
If a product is damaged during transit or fails verification, Decormarie will contact the customer to agree on a resolution.
12. Contact Information
For any return-related inquiries, customers may contact us via:
Phone: +1 9407997753
Email: info@decormarie.com
We commit to responding within 24 hours.
13. Governing Law
This policy and customer returns are governed by applicable U.S. consumer protection laws.
14. Transparency of Information
All return requests and processes are confirmed via email, ensuring customers are informed of every step and the refund status.
15. Recordkeeping and Archiving
Decormarie will retain records of all returns and related communications for future reference and service improvement.
16. Company Information
This website is owned by DECOR MARIE LLC
Company Name: DECOR MARIE LLC
Address: 28832 FALLING LEAVES WAY, WESLEY CHAPEL, FL 33543, United States
EIN: 99-3139354
Phone: +1 9407997753
Email: info@decormarie.com
Opening Hours: Monday to Friday, 8:00 AM to 6:00 PM EST. Please contact us via email - we will respond within 24 hours.